At Your Door Service

There are three easy ways to schedule a pickup:

• Call 1.800.449.7587
  Customer service representatives available between 7 a.m. and 7 p.m. Monday through Friday. An automated call system is available after hours and on holidays.
   
• Email AtYourDoor@WM.com
   
• Online at www.WMATYOURDOOR.com

1. Resident initiates collection

Call 1.800.449.7587, email atyourdoor@WM.com or go to www.WMATYOURDOOR.com and request a collection.

The call center is available from 7 a.m. to 7 p.m. Monday-Friday. Both English and Spanish speaking representatives are available. An automated call system is available after hours and on holidays.

A customer service representative answers the call or online request. The participant is asked for basic information: name, address, phone number, single or multi-family home and an inventory of the material to be recycled.

2. Collection is scheduled

The resident is provided with a date when they must place their material at an agreed upon location such as near a front entrance or in front of a garage door.

The frequency of collection routes vary depending on demand. When programs first start and during seasonal peaks such as spring and fall cleaning times, there is usually a higher demand resulting in longer periods between the call and the collection.

3. Packaging

A collection kit will be sent via U.S. mail (or other method) to the resident, who will package the materials and place it out on the designated collection date. The kit consists of a plastic bag, bag tie, survey card, labels (for use as needed by resident) and an instruction sheet. Residents collect their items and place them inside the kit bag per the instruction sheet.

4. Collection

On the collection pickup date, a service technician will arrive at the home, inspect the material for eligible items, and package the material based on hazard classification. All materials must be placed outside of the home. Waste Management employees will not enter the premises to gather or remove any material.

For multifamily dwellings, materials should be collected at a central, mutually agreed upon ground level location.

Materials should never be placed on public property, such as a curb, street or alley.

Most ordinary household chemicals and many electronics are eligible for collection. No business materials are allowed. Console TVs and similar consumer electronics, in limited amounts, are eligible unless they originate from a business. This list is not all-inclusive and may vary based on regulations.

Commercial material, material from businesses, and unusually large quantities of the same material are not eligible for the program. Other ineligible materials include:

• Ammunition and explosives
• ​Appliances*
• Asbestos
• Bulky items (i.e. washers, driers, refrigerators)
• Biological waste
• Commercial chemicals
• Construction-related materials
• Containers over five gallons
• Fire extinguishers
• Food waste and cooking oil
• Gas cylinders/pressurized cylinders
• Items that are not hazardous
• Liquid mercury/elemental mercury and broken items that contain mercury
• Materials improperly packaged for transportation
• Materials in leaking containers
• Medicines/pharmaceuticals**
• Radioactive materials, including smoke detectors
• Tires

*Bulk items such as discarded furniture, household appliances or hot water tanks will be picked up with regular refuse collection when special pink refuse stickers are properly attached. Stickers can be purchased for $2.05 at grocery and hardware store locations throughout the Village, including Village Hall, 123 Madison St. Each residential unit may place out one bulk item per week, provided that two refuse stickers are attached. Bulk items cannot exceed 50 pounds.

**The Oak Park Police Department maintains a prescription drug disposal unit in the lobby of the main police station. The disposal unit is available 24 hours a day.

Residents of multifamily buildings not served under the municipal refuse hauling program and therefore not eligible for At Your Door Service are encouraged to contact their building’s refuse service provider about recycling options.

Starting in 2019, multi-family buildings with six or more units in will have the option to be serviced by Waste Management. The service includes the At Your Door that provides electronic and hazardous waste removal. Contact the Village's Environmental Services Division at 708.358.5700 or publicworks@oak-park.us for more information.