1. Resident initiates collection
Call 1.800.449.7587, email atyourdoor@WM.com or go to www.WMATYOURDOOR.com and request a collection.
The call center is available from 7 a.m. to 7 p.m. Monday-Friday. Both English and Spanish speaking representatives are available. An automated call system is available after hours and on holidays.
A customer service representative answers the call or online request. The participant is asked for basic information: name, address, phone number, single or multi-family home and an inventory of the material to be recycled.
2. Collection is scheduled
The resident is provided with a date when they must place their material at an agreed upon location such as near a front entrance or in front of a garage door.
The frequency of collection routes vary depending on demand. When programs first start and during seasonal peaks such as spring and fall cleaning times, there is usually a higher demand resulting in longer periods between the call and the collection.
A collection kit will be sent via U.S. mail (or other method) to the resident, who will package the materials and place it out on the designated collection date. The kit consists of a plastic bag, bag tie, survey card, labels (for use as needed by resident) and an instruction sheet. Residents collect their items and place them inside the kit bag per the instruction sheet.
On the collection pickup date, a service technician will arrive at the home, inspect the material for eligible items, and package the material based on hazard classification. All materials must be placed outside of the home. Waste Management employees will not enter the premises to gather or remove any material.
For multifamily dwellings, materials should be collected at a central, mutually agreed upon ground level location.
Materials should never be placed on public property, such as a curb, street or alley.