New AI-powered digital agent launched to enhance service delivery
Published on May 26, 2026
The Village of Oak Park today announced a new partnership with Granicus, a global leader in customer experience technologies for government, to launch an AI-powered chatbot on its official website. This new digital assistant, Granicus’ Government Experience Agent (GXA), will provide residents with instant, accurate and easy-to-understand answers to their questions—anytime, day or night.
Oak Park selected GXA to address the growing need for faster, more accessible and consistent digital services. Residents often face challenges navigating complex websites, understanding which services are provided by different departments or jurisdictions or finding timely answers to common questions. GXA solves these issues by delivering human-like responses in 75 languages, based on trusted, Village-approved information. This tool is expected to reduce call volumes, improve service efficiency and enable staff to focus on higher-impact work.
Residents can begin using the chatbot starting today by visiting www.oak-park.us. The agent named Oak Parker will appear in the bottom right corner of the site, and it works on any device type and browser. Whether it’s finding out how to apply for a permit or business grant, getting a plain language explanation of building and zoning code provisions or looking up what documents are needed to request specific services or find information about Village Hall's operating hours, the Oak Parker is designed to make government services more accessible and intuitive.
“Oak Park residents and businesses expect government information and services to be easy to access, easy to understand and available when they need them,” said Kevin J. Jackson, Village Manager. “This new tool helps us better meet those expectations by providing clear, reliable answers around the clock while making Village government even more transparent, responsive and accessible for everyone in our community.”
“We’re proud to support the Village of Oak Park in delivering smarter, more responsive digital services,” said Luke Norris, Vice President of Emerging Products at Granicus. “GXA is designed to meet the unique needs of government agencies and the communities they serve.”
About Oak Park - The Village of Oak Park, located just nine miles west of downtown Chicago, offers a distinctive urban/suburban lifestyle in a thriving, multi-cultural community. Well-known for progressive values, tree-lined streets and bustling business districts, Oak Park serves as an ideal place to live, work and play. As a longstanding community of choice, the Village benefits from convenient access to local and regional transit, high-quality public schools, and arts and cultural attractions, including Frank Lloyd Wright’s home and studio and his acclaimed Unity Temple, which was recently designated as a UNESCO World Heritage site.
About Granicus - Serving over 7,000 public sector organizations worldwide and powering over 30 Billion digital experiences each year, Granicus is the leader in customer engagement and experience technologies and services for the public sector. Granicus is proud to serve as a strategic partner to public sector organizations as they work to transform how residents interact with government, enabling seamless community-wide experiences that ensure residents can easily find, access and use the information and services they need. Because technology alone is not enough, Granicus provides agencies with the advanced data analytics capabilities they need to understand the sentiment and needs of their communities and identify any issues with their customer experiences. Granicus digital experience experts provide guidance on implementation and best practices as well as how to specifically drive each agency’s unique mission outcomes. By simplifying interactions and helping agencies communicate critical information, Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe.