Oak Park Workforce Academy
The Village of Oak Park’s Office of Economic Vitality and Triton College’s School of Continuing Education and Center for Business & Professional Development (CBPD) have announced the launch of the Oak Park Workforce Academy, an initiative that provides workforce-development support directly to Oak Park businesses.
The Oak Park Workforce Academy begins in 2026 with a free four-part training series designed to equip frontline employees at Oak Park businesses with essential communication skills. This Communication Masterclass is designed to improve customer experience, strengthen employee retention and support economic vitality throughout Oak Park.
The four-session masterclass will be held on four consecutive Tuesdays beginning July 14. Sessions will cover the different topics:
- Building Customer Relationships (July 14) - Making a great impression and turning visitors into repeat customers
- Service & Sales (July 21) - How your body language and tone of voice can create better experiences and drive more sales
- Managing Conflicts (July 28) - Staying professional with upset or aggressive individuals
- Thinking on Your Feet Like a Team Leader (Aug. 4) - Making sound decisions, staying calm during busy rushes and taking ownership and pride in your role.
All sessions will be held from 2-3:30 p.m. at the Village of Oak Park's Office of Economic Vitality (1010 Lake St., Suite 100, Oak Park, IL).
How this helps your business
- No cost to Oak Park businesses
- Businesses will be recognized by the Village of Oak Park's Office of Economic Vitality
- Stronger customer and employee satisfaction
Who should register
This program is intended for:
- Receptionists and front-desk staff
- Retail cashiers
- Servers and waitstaff
- Hosts and hostesses
- Baristas and counter staff
- Front-of-house team members
- Newly promoted supervisors and team leaders
If your employees interact with customers, then they are a good fit for this program. Employees who complete all four sessions will receive a certificate of completion from Triton College and the Village of Oak Park.
If you have any questions about the Oak Park Workforce Academy, please contact Shelly Ng, Manager of Corporate Partnerships for Triton College - School of Continuing Education Center for Business & Professional Development at 708.456.0300 x3429 or via email at ShellyNg@Triton.edu.
Registration is free, however space is limited. Click the link below to reserve your seat today.
Register Now with Triton College