The Village of Oak Park | 123 Madison St.  Oak Park, IL 60302 | village@oak-park.us

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Goal 1: Service Delivery/Customer Service

Public Safety Vision Statement: Ensure the community continues to be a safe environment for everyone by implementing initiatives that maintain public safety and the perception of safety in the Village.

SMART Goals:

  • Reduce speeding throughout the village, particularly on residential streets.
  • Implement initiatives that reduce crime, enhance public safety and increase trust in the police department for all residents and visitors in 2020.

Actions:

  • Increase enforcement of speed limits
  • Increase deployment of mobile speed alert signage
  • Explore the use of public safety cameras
  • Improve lighting throughout the village
  • Provide needed resources for Police & Fire Departments
  • Review facility needs assessment report
  • Maintain, or enhance where necessary the community policing model

Communication Vision Statement: Improve the transparency & accessibility of information to create an "open data" environment

SMART Goals:

  • Frequently communicate Village news.
  • Increase social media followers by 25% from these current subscribers by Dec 31, 2020: Facebook (8,162), YouTube (813), Twitter (5,624), Instagram (1,3338)
  • Strengthen Village website to make it more intuitive, and provide easier access to information
  • Post all FOIA requests and deliveries on the Village website
  • Increased financial transparency

Actions:

  • Regular updates on the Police & Fire Department
  • Explore the option of a QR code for the phone to easily add Calendar events
  • Add Village Manager Reports to E-news
  • Create specific communication plans during major construction projects
  • Post alerts about Village Board meetings on social media sites
  • Test paid boosts for important events and activities
  • Publish high-quality social media posts across all channels, minimum twice weekly
  • Add "Transparency" page with robust portfolio of reports
  • Explore data visualization tools to display information
  • Explore solutions to post FOIA requests and fulfillments on village website
  • Make financial transactions easily searchable on the Village's web site via a technology solution
  • Ensure Village records are archived in accordance with State laws

Customer Service Vision: Statement: Provide exceptional customer service by maintaining a stable workforce of trained employees, encouraging innovation and technology improvements to facilitate high quality services and access to information and being responsive to citizen complaints

SMART Goals:

  • Assess the needs of the Village's aging population
  • Attract and retain top talent in Village Hall. Focus on training and development of staff.
  • All customer service requests are responded to within 24 hours
  • Continue improving the parking app
  • Enhance the Village Clerk's citizen facing role. Increase transparency by identifying ways for the Clerk to share information with the public.
  • Utilize the Village's IPLAN report to inform health policy decisions and provide services

Actions:

  • Regularly convene Village's Aging in Place Citizen Commission
  • Explore flexible work options
  • Implement a municipal 311 service or similar. Track complaints and resolution.
  • Review with Village Clerk's office methods of providing additional transparency around the FOIA process. Review current software capacity and solutions. Review opportunities for the Village Clerk to enhance citizen engagement and communication with constituent groups. Review Clerk's role in Open Meetings Act Compliance, records management and disposal, boards and commissions and coordination of room assignments with meetings.
  • Reference the IPLAN in policy suggestions and internal policy decisions.