The Village of Oak Park | 123 Madison St.  Oak Park, IL 60302 | village@oak-park.us

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Village Board Objective 3 - Service Delivery

Deliver services to internal and external customers in an efficient, responsive, accurate, professional, welcoming and friendly manner.

Goals:

  • Within 24 months, create a completely automated on-line payment and purchasing system (that is not staff receiving an email) that is also integrated as part of new website (i.e. in the least, vehicle stickers at a minimum).
  • As part of the budget process, identify the proper increases of resources for staff training.
  • Create a culture of service delivery at Village Hall (i.e. the way in which customers are serviced; not just review the tools we use such as technology).
  • Implement new and integrated financial software and building permit software within 24 months.
  • Evaluate merit pay for employees and develop long term strategies.
  • Evaluate the Board’s outreach efforts.