Deliver services to internal and external customers in an efficient, responsive, accurate, professional, welcoming and friendly manner.
- Within 24 months, create a completely automated on-line payment and purchasing system (that is not staff receiving an email) that is also integrated as part of new website (i.e. in the least, vehicle stickers at a minimum).
- As part of the budget process, identify the proper increases of resources for staff training.
- Create a culture of service delivery at Village Hall (i.e. the way in which customers are serviced; not just review the tools we use such as technology).
- Implement new and integrated financial software and building permit software within 24 months.
- Evaluate merit pay for employees and develop long term strategies.
- Evaluate the Board’s outreach efforts.