You recently contacted or visited the Village of Oak Park's Office of Administrative Adjudication. By completing this brief survey you can help us improve the customer experience.

For more information on Administrative Adjudication in Oak Park, visit www.oak-park.us/adjudication.

Thank you.

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* 1. What business did you conduct with the Adjudication Department? (check all that apply)

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* 2. What type of case brought you to Adjudication? (check all that apply)

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* 3. Please select the choice that best describes your experience

  Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree N/A
Finding Village Hall for my hearing was easy.
Finding my adjudication hearing room was easy.
The forms I needed were clear and easy to understand.
I felt safe in the hearing room.
Reasonable efforts were made to remove physical and language barriers to service.
I knew what to expect at the hearing.
I knew what to bring to the hearing.
I was able to conclude my business in Adjudication in a reasonable amount of time.
Adjudication staff paid attention to my needs.
The hearing room or office was accessible.
Adjudication hours of operation made it easy for me to conduct my business.
The Administrative Law Judge listened to my side of the story before making a decision.
The Administrative Law Judge had the information necessary to make a fair decision about my case.
I was able to present my case and my case was handled fairly.
I was treated the same as everyone else.
I was treated with courtesy and respect.
When I left the hearing, I knew what to do next about my case.
Adjudication information on the Village of Oak Park website was useful.

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* 4. How often do you come to Adjudication?

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* 5. Where do you reside?

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* 6. Please share any comments you may wish.

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* 7. Would you like someone to contact you?

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* 8. Contact Information (optional)

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