Measuring how much work is done, with how
much effort and with what result is becoming business as usual
at Village Hall as a performance-based measurement approach is
adopted to better manage costs and ensure the highest level of
service quality. The new internal management initiative,
launched last month, will have Village workers tracking
activities to better link service demands to the allocation of
resources, both personnel and financial. The end result should
be the numerical information critical to effective budgeting, a
need that grows as officials seek to balance costs with
available resources. Working with the International City/County
Management Association (ICMA), theÊprofessional and educational
organization for municipal administrators in cities, towns and
counties, Oak Park municipal staff are adopting practices
typically only used in much larger communities. The practices
are applicable here because the
Michael Lawson of the ICMA discusses
performance measurement issues with Village staff.
complexity and level of municipal services
provided in Oak Park far exceed those of most communities of
similar geographic size and population. By working with the
ICMA, the Village also will be able to compare its performance
data to other communities that may have similar attributes.
Performance measures compiled in Oak Park also will become part
of a national database that can be accessed by other
communities as well. For more information on the program, call
358.5460 or email finance@oak-park.us.
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